Frequently Asked Questions
Everything you need to know about shopping with Earth Heir
What shipping methods do you offer?
We provide standard and expedited shipping options worldwide. Delivery times typically range from 3 to 7 business days for domestic orders and 10 to 14 business days for international destinations.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Are your products sustainably sourced?
Yes, sustainability is at our core. We partner with ethical suppliers and use eco-friendly materials to ensure our products have a minimal environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries. Please note that international orders may be subject to local customs duties and taxes upon arrival.